Payment Policy

1) General Provisions

• This Policy defines the procedure for payment for educational programs in the territory of the Republic of Kazakhstan and is an integral part of the public offer/fee-based services agreement.

• Payment currency: tenge (KZT). The price and tax information are indicated in the course card and/or invoice.

• Payment for services constitutes acceptance of the terms of the offer, the refund policy, and the processing of personal data.

2) Payment Methods

• Bank cards: Visa / Mastercard / Maestro / UnionPay (internet acquiring).

Processing takes place on the secure page of the payment provider. We do not receive or store card details. 3-D Secure and connection encryption are supported.

• Bank transfer against an invoice (for legal entities/individual entrepreneurs and individuals). An invoice is issued upon request.

3) Details for Bank Transfer Payment

Contractor: Limited Liability Partnership «MEDTRAIN» (LLP «MEDTRAIN») БИН: 220440047352 Bank: JSC «Bank CenterCredit», БИК: KCJBKZKX Account in tenge (KZT): KZ088562203117514361* (Upon request, we issue invoices in EUR/USD/RUB: KZ118562203217514517 / KZ478562203217514451 / KZ398562203317514611)*

КБЕ: 17, КНП: 861

4) Payment Confirmation and Documents

• After successful payment, you will receive an electronic confirmation

(e-mail/personal account).

• For bank transfers, we provide an invoice and act.

• Refunds for card payments are made only by bank transfer to the same card.

5) Cancellation of Participation, Rescheduling, and Refunds

• Before the start of the course: upon written notice no later than the start date — 100% refund of the amount paid.

• After the start of the course: cancellation is possible at any time with payment of the Contractor’s expenses actually incurred. The refund amount is calculated in proportion to the unused part of the program, with deduction of:

• the cost of modules/classes already provided,

• the cost price of materials/accesses provided (if access is retained or materials have been downloaded),

• the bank fee for the refund (if withheld by the bank/provider).

• Rescheduling participation: upon the student’s application, training may be rescheduled once to the nearest cohort (subject to availability).

• Cancellation/rescheduling at the initiative of the Contractor: we offer an alternative date/format or make a full refund.

6) Refund Terms and Procedure

• Applications for a refund/rescheduling should be sent to the support service e-mail (below) with the subject: «Refund/rescheduling: Full name, course», attaching the cheque/receipt.

• Review — up to 5 business days.

• Transfer of funds — within up to 5 business days after approval; the actual crediting period depends on the bank (usually 3–10 business days).

• Refunds for card payments are processed using the same payment method; cash is not issued.

7) Payment Security

• When paying by card, the payment is processed by the payment provider; TLS encryption and 3-D Secure are used. We do not store or process payment card data on our servers.

• When paying by invoice, check the bank details and payment purpose.

8) Personal Data

• Personal data are processed to the extent necessary for the conclusion and performance of the contract, making the payment and processing the refund.

• The data subject has the right to withdraw consent by sending a written request to the Contractor’s contact details.

9) Contractor’s Contacts

ТОО «МЕДТРЕЙН» Registered and mailing address: 050008, Kazakhstan, Almaty, Almaly district, Kabanbay batyr St., bldg. 252, non-residential premises 303

Tel.: +7 (717) 26-96-196 E-mail: uc@medtrain.asia